Understanding Flight Delay Compensation: Your Rights as a Passenger

Flight delays can disrupt your plans, cause stress, and sometimes result in unexpected expenses. Fortunately, under the EU261/2004 regulation, passengers may be entitled to financial compensation when flights are delayed for reasons within the airline’s control. This law applies to flights departing from EU airports, as well as flights operated by EU-based carriers arriving into the EU from outside. Depending on the flight distance and delay duration, compensation amounts can range from €250 to €600 per passenger.

To be eligible, your delay must typically exceed three hours upon arrival at your final destination, and the cause should not be due to extraordinary circumstances such as severe weather or security risks. Claims can be made directly to the airline, and if denied, passengers have the right to escalate the complaint to the relevant national enforcement body or use legal assistance.

When preparing your claim, keep records such as your booking confirmation, boarding pass, and any communication from the airline. Providing detailed documentation can significantly improve your chances of a successful outcome. Many passengers are unaware of these rights, meaning billions of euros in compensation go unclaimed every year.

If your flight was delayed, don’t let your rights go unnoticed. By understanding the rules and acting quickly, you can secure the compensation you deserve while encouraging airlines to maintain higher service standards.