TUI (TOM) Flight Delay & Cancellation Compensation

Traveling with TUI (TOM) can be a delightful experience, but sometimes unexpected delays and cancellations occur. Understanding your rights as a passenger can help you navigate these situations effectively. TUI is committed to providing quality service, but when flights are disrupted, knowing the compensation policies can make a significant difference.

If your TUI flight is delayed or canceled, you may be entitled to compensation under EU regulations. These regulations apply to flights departing from or arriving in the EU, which includes many TUI flights. Compensation can vary based on the length of the delay and the distance of the flight.

For delays of more than three hours, passengers may receive compensation ranging from €250 to €600. The exact amount depends on the flight distance. It’s important to gather documentation, such as boarding passes and any communication from TUI regarding the delay or cancellation.

In cases where the cancellation is announced less than 14 days before the scheduled departure, passengers may also qualify for compensation. However, if the cancellation was due to extraordinary circumstances, such as severe weather or air traffic control strikes, TUI may not be liable for compensation.

To claim compensation, you can contact TUI’s customer service or utilize their online claim forms. Be sure to provide all necessary details and documentation to support your claim. Knowing your rights can empower you to seek the compensation you deserve.